COVID-19 Lender Hardship Contact Details

If you are experiencing difficulty meeting your loan repayments due to the impacts of COVID-19, you can go straight to the lender involved immediately. The lenders have dedicated teams to help. See below.

It can be useful to contact your Oxygen mortgage broker first, so you can discuss all options available to you and be armed with information prior to speaking to your lender. We also encourage you to seek advice from your accountant or financial planner.

Lender Phone Email
AFG Home Loans – Alpha 1300 650 259
AFG Home Loans – Edge 1300 543 558 customercare@advantedge.com.au
AFG Home Loans – Options 1800 184 260  or  1800 356 383 options@afghomeloans.com.au
AFG Home Loans – Retro/Link 1800 629 948 clientservices@afghomeloans.com.au
AMP 13 30 30
ANZ 13 25 99 Click here to request a call back.
Adelaide Bank 1300 650 259 mortgagehelpadelaide@bendigoadelaide.com.au
Auswide 1300 138 831 payments@auswidebank.com.au
Bank Australia 13 28 88 creditintegrity@bankaust.com.au 
Bank of China 1800 095 566
Bank of Melbourne 1800 600 266
Bank SA 1800 679 461
BOQ 1800 079 866 CustomerAssistanceTeam@boq.com.au
Bank of Sydney 13 95 00
Bankwest 13 17 19 customer.assist@bankwest.com.au
Beyond Bank 13 25 85  or  08 8205 8678
Bluestone 132 583 customerservice@bluestone.com.au
Citi 1800 722 879
CBA 13 30 95 
CUA 133 282
Heritage 13 14 22
HomeStart 1300 636 878  or  08 8203 4081
ING 1300 349 166 collections.hardship@ing.com.au
Keystart 1300 578 278
La Trobe 1800 620 639 hardshipassist@latrobefinancial.com.au
Liberty 13 11 33 help@liberty.com.au
Macquarie 1300 363 330
ME 13 15 63 Secure email via your Internet Banking.
MyState 138 001 hardship@mystate.com.au
NAB 1300 683 106
Newcastle Permanent 131 987 enquiries@newcastlepermanent.com.au
Pepper 1800 356 383 assist@pepper.com.au
P&N 1300 591 276 financialhardship@pnbank.com.au
QBANK 13 77 28
Resimac 1300 793 741 financialassistance@resimac.com.au
St George 1800 629 795 Click here to go straight to the online form.
Suncorp 1800 225 223 customer.assist@suncorp.com.au
Teachers Mutual Group 13 12 21
Virgin 1800 701 997 CustomerAssistanceTeam@virginmoney.com.au
Westpac 1800 067 497